Returns & Exchange

We want you to love your jewellery. If something isn't quite right, our return and exchange process is designed to be simple and fair. Please review the details below to see how it works.

You may request a return or exchange when:

• The request is raised within 7 days of delivery.
• The item is unused, unworn and in its original condition.
• All original packaging, tags, certificates and invoices are included.

For hygiene and safety reasons, we cannot accept returns of:

• Earrings and nose pins, once the seal is opened.
• Customised, engraved or made-to-order pieces.
• Items purchased during clearance or final-sale promotions.
• Items showing signs of wear, damage or alteration.

To start a return or exchange:

• Email us at support@delfee.com with your order number and reason, or contact us via our Contact page.
• Our team will confirm eligibility and share pickup details.
• Pack the item securely with all original packaging and documents.

Eligible items can be exchanged for a different size or design of equal value. If the new item costs more, the difference is payable; if it costs less, the balance is refunded as store credit or to your original payment method.

Once your returned item is received and inspected, we will notify you of the outcome:

• Approved refunds are processed to the original payment method within 5–7 business days.
• Shipping charges, if any, are non-refundable unless the return is due to our error.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.

For anything related to returns or exchanges, email support@delfee.com and our team will be glad to assist.