Question 1

How do I place an order?

Accepted Answer

Browse our collection, choose your options (such as size), add the item to your bag and proceed to checkout. You'll receive an order confirmation by email once payment is complete.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, UPI, net banking and wallets through our secure payment partners. Cash on Delivery may be available at checkout for eligible pincodes.

Question 3

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled before they are dispatched. Contact us as soon as possible with your order number and we'll help if the order hasn't shipped yet.

Question 4

How long will my order take to arrive?

Accepted Answer

Orders are processed in 1–2 business days. Domestic delivery typically takes 3–8 business days after dispatch depending on your location. See our Shipping Policy for full details.

Question 5

Do you offer free shipping?

Accepted Answer

Yes — we offer free standard shipping on domestic orders above ₹999. A nominal fee applies to smaller orders and is shown at checkout.

Question 6

How do I track my order?

Accepted Answer

Once your order ships you'll receive a tracking link by email. You can also check live status anytime under My Orders in your account.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we ship to select international destinations. Delivery usually takes 10–18 business days. Any customs duties or import taxes are the recipient's responsibility.

Question 8

What is your return policy?

Accepted Answer

You can request a return or exchange within 7 days of delivery, provided the item is unused and in its original condition with all packaging and certificates. See our Returns & Exchange page for full details.

Question 9

How do I start a return?

Accepted Answer

Email enquire@delfee.in with your order number and reason, or use our Contact page. Our team will confirm eligibility and arrange a pickup.

Question 10

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 5–7 business days.

Question 11

Is your jewellery real sterling silver?

Accepted Answer

Yes. All our silver jewellery is 925 sterling silver and BIS hallmarked, certifying its purity. Learn more on our Authenticity & Hallmarking page.

Question 12

How do I care for my silver jewellery?

Accepted Answer

Keep it dry, store it in an airtight pouch, and avoid contact with perfume, lotion and water. Our Jewellery Care guide has simple step-by-step tips.

Question 13

Will the jewellery tarnish over time?

Accepted Answer

Silver can naturally tarnish with exposure to air and moisture. This is normal and easily reversed with gentle cleaning — see our Jewellery Care guide.

Question 14

How do I find my ring size?

Accepted Answer

Use our Ring Size Guide to measure at home with a piece of string or an existing ring. If you're between sizes, we recommend choosing the larger one.

Question 15

Do I need an account to shop?

Accepted Answer

You can browse freely, but an account lets you track orders, save addresses and build a wishlist. Creating one takes less than a minute.

Question 16

How does the wishlist work?

Accepted Answer

Tap the heart icon on any product to save it to your wishlist. Your saved pieces are available anytime under Wishlist in your account.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Exchange

Products & Jewellery Care

Account & Wishlist

Still need help?