Privacy Policy

1Information We Collect

To provide you with a seamless shopping experience, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address

Business Contact Information

Payment Information

Payments made on our website are processed securely through trusted third-party payment gateways. Delfee does not store your complete debit card, credit card, UPI, net banking, or other payment credentials on its servers.

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Pages visited
• Time spent on the website
• Referral source

2Why We Collect Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Delivering products to your preferred address
• Providing customer support and responding to your queries
• Sending order confirmations, invoices, shipping updates, and service-related notifications
• Preventing fraud, unauthorized transactions, and misuse of our services
• Improving our website, products, and customer experience
• Sending promotional offers, newsletters, and marketing communications (only where permitted with your consent)
• Complying with applicable legal and regulatory obligations

3Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These technologies help us:

• Understand website traffic and user behaviour through analytics tools
• Remember your preferences and settings for future visits
• Improve website performance and functionality
• Deliver relevant advertisements through advertising pixels and remarketing tools

You may disable cookies through your browser settings; however, some features of the website may not function properly.

4Sharing of Information

We value your privacy and do not sell your personal information. However, we may share your information with trusted third parties where necessary to provide our services, including:

• Shipping and logistics partners for order delivery
• Secure payment gateway providers for payment processing
• Marketing and communication service providers
• Technology and website service providers
• Government authorities, law enforcement agencies, regulatory bodies, or courts when required under applicable law

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

5Data Security

Protecting your personal information is one of our highest priorities. We implement reasonable technical and organizational security measures, including:

• Industry-standard encryption for data transmission
• Secure payment processing through trusted payment gateways
• Restricted access to customer information on a need-to-know basis
• Regular security monitoring and system safeguards

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your personal information, subject to legal or regulatory retention requirements
• Withdraw consent where processing is based on consent
• Opt out of promotional emails, SMS, WhatsApp messages, or marketing communications at any time

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

7Children's Privacy

We do not knowingly collect personal information from children. If we become aware that personal information of a minor has been collected without appropriate authorization, we will take reasonable steps to delete such information.

8Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. If you have subscribed to our newsletter or created an account on our website, your information may be retained until you unsubscribe, request deletion (subject to legal obligations), or your account is no longer active. Certain transaction records may be retained for longer periods where required under taxation, accounting, or other legal obligations.

9Third-Party Links

Our website may contain links to third-party websites, including social media platforms and external services. Please note that Delfee is not responsible for the privacy practices, security, or content of these external sites. We encourage you to review their respective privacy policies before sharing any personal information.

10Compliance with Indian Laws

Delfee is committed to handling personal data responsibly and in accordance with applicable Indian laws, including:

• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• The Information Technology Act, 2000, along with applicable rules and regulations

We continually review our data protection practices to maintain compliance with evolving legal requirements.

11Changes to This Privacy Policy

Delfee reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date. Continued use of our website after such updates constitutes your acceptance of the revised Privacy Policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact our Privacy Officer:

We will make every reasonable effort to respond to your privacy-related queries on time.