Shipping Policy

1Shipping Coverage

Domestic Shipping

We currently ship across all serviceable locations within India through our trusted logistics partners.

International Shipping

At present, international shipping is not available. We are working towards expanding our services globally and will update our customers once international deliveries begin.

2Order Processing Time

Every Delfee piece is crafted and prepared with precision. Processing times may vary depending on the product.

Ready-to-Ship Products

Ready-to-ship jewellery is typically processed and dispatched within 1–3 business days after order confirmation.

Made-to-Order Products

Made-to-order jewellery is handcrafted according to the selected design and detailing. Processing and dispatch generally take 10–15 business days, depending on the complexity of the design.

Festival & Sale Periods

During festive sales, promotional campaigns, or high-demand sale periods, order processing and dispatch may take slightly longer than usual. We appreciate your patience during these busy periods.

3Estimated Delivery Timelines

Once your order has been dispatched, the estimated delivery timelines are as follows:

• Metro Cities: Approximately 3–5 business days
• Tier-2 & Tier-3 Cities: Approximately 5–7 business days
• Remote & Non-Serviceable Areas: Approximately 7–10 business days, depending on courier availability.

Please note that these are estimated timelines and may vary due to logistics or unforeseen circumstances.

4Shipping Charges

Free Standard Shipping

We offer FREE standard shipping on all orders valued above ₹5,000 within India.

Orders Below ₹5,000

Shipping charges, if applicable, will be calculated and displayed during checkout.

5Secure Packaging

Your jewellery deserves the highest level of protection during transit. To ensure safe delivery:

• Every order is packed in secure, tamper-proof packaging.
• Packaging is designed to protect the jewellery from damage during transportation.
• For added security and privacy, all shipments are sent in discreet outer packaging without revealing the contents.

Please inspect the package before accepting delivery. If the package appears damaged or tampered with, kindly inform the delivery partner immediately and contact our customer support team.

6Order Tracking

Once your order is dispatched:

• You will receive your tracking number via your registered email address and/or mobile number.
• Orders can be tracked directly through the Delfee website or via our logistics partner, Shiprocket.
• Tracking information may take up to 24 hours after dispatch to become active.

7Delivery Requirements

To ensure secure delivery of your valuable jewellery:

• OTP verification may be required at the time of delivery.
• The recipient may be required to provide a signature as proof of delivery.
• For select high-value orders, Delfee or the delivery partner may request a valid government-issued photo ID before handing over the shipment.

These verification measures are implemented solely for the security of our customers.

8Failed Delivery Attempts

Our courier partners generally make 1–2 delivery attempts, depending on the circumstances and courier policies. If delivery cannot be completed due to:

• Incorrect or incomplete address
• Recipient unavailable
• Failed verification
• Refusal to accept the shipment

the package may be returned to our warehouse (Return-to-Origin). Re-shipping charges, if applicable, may be payable by the customer before the order is dispatched again.

9Insurance & Risk

• All Delfee shipments are securely packed and insured during transit.
• The responsibility for the shipment remains with Delfee until the order has been successfully delivered and acknowledged by the customer or the authorized recipient.
• Once delivery has been successfully completed, the responsibility for the product transfers to the customer.

10Force Majeure

While we strive to deliver every order within the estimated timeline, certain situations beyond our control may cause unavoidable delays, including but not limited to:

• Natural disasters
• Extreme weather conditions
• Government restrictions
• Public holidays
• Transport disruptions
• Strikes or labour shortages
• Pandemic-related restrictions
• Civil unrest or other unforeseen events

In such cases, delivery timelines may be extended. Delfee will make every reasonable effort to keep customers informed and ensure delivery at the earliest possible opportunity.