Return & Refund Policy

1Return Eligibility

We accept return requests under the following conditions:

• Returns must be requested within 7 days of the date of delivery.
• The product must be unused, unworn, undamaged, and in its original condition.
• The jewellery must be returned in its original packaging, including all boxes, pouches, and accessories.
• The original invoice, authenticity certificate, and any product documentation must accompany the return.
• All tamper-proof tags, labels, and seals must remain intact and unaltered.

Before a return is approved, customers must share clear photographs of the product for verification. Returns will only be accepted after approval from the Delfee support team.

2Non-Returnable Items

The following products are not eligible for return or refund:

• Customized or engraved jewellery
• Made-to-order jewellery
• Personalized products
• Nose rings
• Earrings (due to hygiene reasons)
• Silver coins
• Festive or limited-edition collections
• Gift cards
• Promotional or complimentary items received with the order

3How to Initiate a Return

To request a return:

• Contact our customer support team within 7 days of delivery.
• Share your order number along with clear photographs of the product.
• Our team will review the request and confirm eligibility.
• Once approved, a return pickup will be arranged or shipping instructions will be provided.
• Securely pack the product in its original packaging with all documents included.

Please do not ship the product without receiving confirmation from our support team.

4Return Pickup Process

• Return pickup will be scheduled based on service availability in your location.
• If pickup service is unavailable, customers may be requested to ship the product to our designated return address.
• The jewellery will undergo a quality inspection once received.
• Returns that fail the quality inspection may be declined and shipped back to the customer.

5Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 24 hours of delivery.
• An unboxing video recorded from the unopened package until the product is fully unpacked is mandatory for claim verification.
• Please also share clear photographs showing the issue.
• Claims raised without sufficient evidence may not be eligible for replacement or refund.

Once verified, Delfee will arrange a replacement, exchange, or refund, as applicable.

6Refund Policy

After the returned product successfully passes our quality inspection:

• Refunds will be initiated within 5–7 business days.
• Refunds will be processed to the original payment method used during purchase.
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.
• Customers may choose store credit, where applicable, if offered by Delfee.

For Cash on Delivery (COD) orders:

• Any applicable COD handling charges are non-refundable.
• Refunds for COD orders will be processed via bank transfer or any other approved method after obtaining the customer's bank details.
• Any applicable COD collection or reverse logistics charges, where communicated, shall be borne by the customer.

7Exchange Policy

We offer exchanges subject to the following conditions:

• Exchange requests must be raised within 7 days of delivery.
• Products must be unused, unworn, and returned with original packaging, invoice, certificates, and intact tags.
• Each order is eligible for one exchange only.
• Exchange requests are subject to successful quality inspection.
• If the exchanged product has a higher value, the customer must pay the price difference.
• If the exchanged product has a lower value, the balance amount will be refunded or issued as store credit, at Delfee's discretion.

8Cancellation Policy

• Orders may be cancelled before dispatch without any cancellation charges.
• Once the order has been shipped, cancellations will not be accepted.
• Refunds for eligible cancelled orders will be processed to the original payment method.

9Silver Price & Precious Metal Value

Delfee jewellery is crafted using genuine 925 Sterling Silver. Due to fluctuations in precious metal prices:

• Market price changes in silver will not affect the return or exchange eligibility of products purchased within the applicable policy period.
• Returns and exchanges will be based on the original purchase value and policy terms, not on current silver market prices.
• Unless specifically announced by Delfee, we do not offer a silver buyback or guaranteed exchange value program.

10Quality Inspection

All returned products undergo a thorough quality inspection. Delfee reserves the right to reject returns if:

• The product shows signs of wear or usage.
• The product has been altered, resized, repaired, or damaged after delivery.
• Original packaging, invoice, certificates, or tags are missing.
• The return request does not comply with this policy.

11Need Assistance?

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team. We will be happy to assist you and ensure a smooth shopping experience.